Join us on this enlightening episode of the Jake & Gino Podcast as we dive into the world of exceptional customer service and hospitality with our special guest, Will Guidara. Known for transforming Eleven Madison Park into the world's number one restaurant, Will shares his journey, the concept of unreasonable hospitality, and how it can serve as an unfair competitive advantage for businesses across all sectors.

Will Guidara, the mastermind behind the unprecedented success of Eleven Madison Park and author of "Unreasonable Hospitality" takes us through his journey in the restaurant industry, from his early days to creating a globally recognized dining experience. He shares valuable insights on the importance of personalized guest interactions, creating a culture of hospitality, and the role of leadership in nurturing this environment. Will also touches on the potential of AI in the hospitality sector and how it can be used to enhance, not replace, human interactions.

Whether you're in the restaurant business, real estate, or any customer-focused industry, this conversation is packed with actionable advice and inspiring stories to help you elevate your service game. Don't miss out on discovering how unreasonable hospitality can become your business's most significant advantage.

Video Chapters:
00:00 Introduction
00:13 Jake Welcomes Guests
00:22 Unreasonable Hospitality with Will Guidara
05:05 The Hot Dog Story
09:44 The Dreamweaver Role
13:42 AI's Impact on Hospitality
20:15 "Percent Repaired" Concept Discussion
24:29 Examples of Unreasonable Hospitality in Business
27:54 Remote Work and Hospitality
30:14 Sponsor Break
32:57 Scaling Service Excellence
36:02 How to Connect with Will Guidara
37:05 Gino Wraps it Up


Video Highlights:
Introduction of Will Guidara and the essence of unreasonable hospitality
The transformative power of personalized guest experiences
The origin story of the famous hot dog gesture
The role and impact of the Dreamweaver position in elevating customer service
Discussion on AI and its potential effects on the hospitality industry
Insights on creating unforgettable customer experiences and their impact on business growth
Exploring the integration of AI and human creativity in enhancing service
Jake's innovative "percent repaired" concept for property management
Exceptional companies that embody unreasonable hospitality: Chewy and Zappos
The significant impact of leadership in remote work environments on fostering a culture of hospitality

Where to Contact Will Guidara:
Instagram: @wguidara
LinkedIn: @Wguidara
News letter - Premeal unreasonablehospitality.com


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About Jake & Gino
Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate.

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