Dominic The CX Guy
2.92K subscribers
4:39
Is NPS Dead?
Dominic The CX Guy
71 views • 3 days ago
8:20
How This Client Gets Value From Their Community
Dominic The CX Guy
16 views • 5 days ago
9:37
The Honest Customer Support KPIs
Dominic The CX Guy
182 views • 10 days ago
6:42
New SLAs in Zendesk
Dominic The CX Guy
143 views • 12 days ago
3:49
Ruin Your Business By Telling Your Customers These 4 Things
Dominic The CX Guy
46 views • 2 weeks ago
6:42
The New Zendesk UI is Here
Dominic The CX Guy
157 views • 2 weeks ago
4:01
Are There Too Many Pleasantries in Customer Service?
Dominic The CX Guy
130 views • 3 weeks ago
3:00
Make Sure Your Zendesk System is GDPR Compliant
Dominic The CX Guy
64 views • 3 weeks ago
4:13
What Jeff Bezos Considers Outdated Metrics
Dominic The CX Guy
446 views • 1 month ago
7:13
How To Make Troubleshooting Fun
Dominic The CX Guy
38 views • 1 month ago
6:27
Good vs Bad Customer Service
Dominic The CX Guy
219 views • 1 month ago
4:43
How To Solve Tickets Faster As A Zendesk Agent
Dominic The CX Guy
260 views • 1 month ago
8:36
They Laughed at Temu, TikTok & Shein - And Now They Are Taking Over 😬
Dominic The CX Guy
107 views • 1 month ago
26:03
Zendesk User Authentication - Updates & What You Need To Know
Dominic The CX Guy
212 views • 1 month ago
50:55
CX Show003: How to LEAD in CX with Jay Nathan
Dominic The CX Guy
75 views • 1 month ago
8:39
Moving To Zendesk - Perfect Project Plan (62pages)
Dominic The CX Guy
5.3K views • 1 month ago
5:20
You Should Fire Customer Service Agents When...
Dominic The CX Guy
160 views • 1 month ago
11:43
3 Ways To Migrate Your Tickets To Zendesk
Dominic The CX Guy
145 views • 2 months ago
6:23
Ticket Triaging Via AI
Dominic The CX Guy
141 views • 2 months ago
5:01
Choosing Between 2 Bad Things As A Zendesk Admin - With Devon Harris
Dominic The CX Guy
59 views • 2 months ago
6:11
How NOT to use Bots
Dominic The CX Guy
77 views • 2 months ago
31:25
CX Show: The Hidden Secrets of CX in Zendesk With Devon Harris
Dominic The CX Guy
135 views • 2 months ago
2:26
Why Customer Experience Is An Artform
Dominic The CX Guy
29 views • 2 months ago
7:23
This Is How Porsche Manages Assets In Zendesk (With Our Help)
Dominic The CX Guy
78 views • 2 months ago
4:51
You're Forcing Your Customers To Talk To You
Dominic The CX Guy
76 views • 2 months ago
5:01
How CX is Evolving Around The World
Dominic The CX Guy
32 views • 2 months ago
12:53
How Skyscanner Reduced Customer Contacts By 40%
Dominic The CX Guy
99 views • 2 months ago
11:50
How Successful Companies Increase Agent Productivity In Customer Service? Here's 11 Ways.
Dominic The CX Guy
100 views • 3 months ago
3:51
Migrate Data to Zendesk - Organizations
Dominic The CX Guy
84 views • 3 months ago
5:39
This Is How You Get Ready For The Bull Market If You're A Crypto Company
Dominic The CX Guy
61 views • 3 months ago
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