In this video we're looking at some facts about the customer journey. Self service is a lot more important than people think and customers prefer to search for answers themselves first. Customers don't want to be delighted by customer service teams, they want simple answers.

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Here's what we cover:
00:00 - Intro
00:28 - Stats
01:18 - Solutions
01:40 - 1. Create a customer academy
02:03 - 2. Build a customer community
02:47 - 3. Product blogs and best practices
03:13 - 4. A searchable knowledge base
04:00 - Conclusions

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