Customer inspired innovation is the belief that when you listen to your customers, they will guide you where you need to go. This is what Brian Lillie, the President of Private Cloud at Rackspace, explains to us today, along with his profound insights on leadership and the evolving landscape of technology. With a background spanning the US Air Force and various leadership roles, Brian emphasizes the crucial balance between customer-inspired innovation and tech push. He discusses the transformative potential of AI across industries, addressing macro trends and sustainability concerns. Brian advocates for setting high standards, fostering creativity, and creating a safe, caring environment. This episode is a compelling exploration of leadership, innovation, and the future of technology. Don’t miss out!

0:00 Intro
1:26 About Brian Lillie & his work
4:47 What is customer-inspired innovation?
9:48 AI is the macro trend of the next 20 years
15:23 Balancing customer-inspired innovation & tech push
22:14 Creating his own leadership style
27:11 Where to connect with Brian & learn about his work

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