In this webinar recording, Chris gave an introduction to quality management systems (QMS) with ISO 9001:2015.

Discussion points in the video:
1. What is Quality Management?
2. What is a Management System?
3. Benefits of a QMS
4. ISO Background
5. Timeline to ISO 9001:2015 Revision
6. Annex SL
7. High Level Structure
8. The ISO 9001 Standard
9. Benefits of a QMS (With ISO 9001 Certification)
10. Processes, NOT Products
11. Process Approach
12. Process Approach Quality Management
13. Purpose of the Process Approach
14. Risk Based Thinking
15. ISO9001:2015 Risk & Opportunities
16. What is "Risk Based" Thinking?
17. What Should I do?
18. Key Points to Consider
19. Why is Risk like Swiss Cheese?
20. Risk Assessment
21. Risk Register
22. Process -- Risk
23. Addressing Risk
24. Plan-Do-Check-Act
25. Process + Risk + PDCA Model
26. Case Study
27. ISO 9001:2015 QMS Structure
28. ISO 9001:2015 Quality Management Principles
29. Four Tools of Quality Management
30. ISO 9001:2016 Standard Overview

4.1 - 4.3: Context of the organisation, Interested Parties, The QMS
5.1 - 5.3: Leadership & Commitment
6.1 - 6.3: Planning
7.1 - 7.5: Support, Resources, Competence, Awareness
8.1 - 8.7: Operational Planning and Control
9.1 - 9.3: Performance Evaluation
10.1 - 10.2: Improvement


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