DoorDash’s VP of Analytics & Data Science, Jessica Lachs on Leveraging Data to Delight Customers
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 Published On Aug 17, 2022

Who’s hungry? Thanks to delivery apps like DoorDash, it’s never been easier for modern consumers to satisfy almost any craving in just a few taps. At the helm of DoorDash’s data organization is VP of Analytics & Data Science, Jessica Lachs. With metrics guiding every decision at the company, a key part of her decision-making comes down to properly quantifying the value of each possible tradeoff. Learn more about her decision-making framework, plus how her career in finance evolved into entrepreneurship and ultimately led her to create the data and analytics organization at DoorDash.

Key Moments:
Using data to balance tradeoffs (09:28)
Managing an unpredictable and complicated supply chain (12:26)
The confluence of personalization and consumer privacy (15:08)
Strategy for data architecting by the DoorDash team (21:00)
Developing a creative team that also communicates effectively (26:59)
Unlikely career journey: Lehman Brothers to entrepreneurship (33:00)
Cultivating a positive response to failure (35:51)
Lightning Round (40:15)

Get even more insights from data and analytics leaders like Jerry on The Data Chief. https://www.thoughtspot.com/data-chief.

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