(28 Jun 2023)

FOR CLEAN VERSION SEE STORY NUMBER:4441972

RESTRICTION SUMMARY:
ASSOCIATED PRESS
San Francisco - 15 June 2023
1. Andy Fang driving
HEADLINE: DoorDash founder still delivers food a decade later
2. Close-up of DoorDash app
3. Fang crossing street to pick up food order
ANNOTATION: DoorDash co-founder Andy Fang is one of a growing number of executives who regularly work front-line shifts at the companies they run.
4. Various of Fang picking up orders Bonchon restaurant stand in food court
SOUNDBITE (English) Andy Fang, DoorDash Chief Technology Officer:
++PARTIALLY COVERED++
"This program actually originated all the way back when we started the company ten years ago, where Tony, Stanley and myself, when we were students at Stanford, we actually did all the deliveries ourselves. One of the reasons is because we had to, because there's nobody else to do them. But what we quickly found out was that by doing these deliveries ourselves, we learned a ton of insights into what it took to actually get these deliveries fulfilled as a Dasher."
5. Various of Fang walking with food to make delivery on foot
6. Various of Fang walking back to car carrying food order
7. SOUNDBITE (English) Andy Fang, DoorDash Chief Technology Officer:
++PARTIALLY COVERED++
"There's a mistake in the restaurant address, so we had to walk a block and a half to get to the actual restaurant ... So if it happens with one restaurant, it might actually be happening with a lot of other restaurants as well. So if we can see why that's happening, maybe we can fix it."
8. Various of Fang driving to make second delivery of Bonchon order
ANNOTATION: In 2015, the company started WeDash, which requires all employees to make deliveries or work directly with customers or merchants several times a year.
9. Fang handing Bonchon order to customer
10. SOUNDBITE (English) Andy Fang, DoorDash Chief Technology Officer:
++PARTIALLY COVERED++
"It's kind of a habit in some ways, you know, it's like I try to do it monthly and I think you just enjoy doing it. And if Stanley or Tony are available, sometimes we'll do it together. But, you know, really it's just an opportunity for me to kind of get to know the product ... Going out and dashing is just a great way to experience the Dasher app experience yourself."
11. Fang walking back to car
12. Fang getting inside car
13. DoorDash app showing how much he earned from two deliveries
14. Fang driving, view from backseat

STORYLINE:

On a recent afternoon in San Francisco, a DoorDash driver was circling the neighborhood — first in his car, then on foot — trying to find the restaurant where he needed to pick up two orders. Finally, he Googled the location and realized DoorDash’s app sent him to the wrong address.

It’s an error he vowed to fix, and he probably will. Because that worker is Andy Fang, DoorDash’s chief technology officer and one of the company’s three co-founders.

“If it happens with one restaurant, it might actually be happening with a lot of other restaurants as well,” Fang said after he retrieved the orders and settled back into his car. “If we can see why that happened, maybe we can fix other issues too.”

Fang is one of a growing number of executives who occasionally do the hourly work that makes their companies hum. Starbucks’ new CEO, Laxman Narasimhan, is a trained barista and puts in a half-day of work at a store each month. Uber CEO Dara Khosrowshahi and Lyft CEO David Risher occasionally shuttle passengers. Air New Zealand CEO Greg Foran has been spotted serving drinks and snacks on flights.















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