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Julie speaks with Rich Lewis (AVP of Culture & Inclusion) about diversity, equity, and inclusion in the workplace. Rich shares some DEI best practices, the purpose of DEI, common misconceptions, the value these programs provides to your workforce, how to approach starting a program at your company, and more.

Operator Insights is a Revenue Cycle Services thought leadership series from Ensemble Health Partners, who was voted Best In KLAS for healthcare revenue cycle companies in 2020 and 2021.

0:00 - Intro
0:40 - Define diversity, equity & inclusion
2:45 - Equity vs equality
5:13 - DEI in the context of a meeting
5:40 - Inclusive Leadership
7:31 - Tips & Tricks?
8:13 - Example of unconscious bias
9:53 - Managing dominance variance in meetings
11:26 - How to get reserved people to speak up
13:55 - Additional resources
15:01 - Starting a DEI program
17:58 - Rich's path
21:20 - Fun Question 😆

We hope this series provides valuable insights into the world of healthcare revenue cycle. If there's a topic you'd like to see discussed, or a fun final question you'd like us to ask a guest, please let us know in the comments.