Quality assurance takes a different approach to quality control. It tries to improve all aspects of a business' processes so that quality is "built in".

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VIDEO CHAPTERS
0:00 Introduction
0:14 Two Main Approaches to Quality Management
1:03 Definition: Quality Assurance
1:54 Quality Assurance v Quality Control
2:55 TQM - Approach to Quality Assurance
3:30 Total Quality Management ("TQM")
4:26 Disadvantages of TQM
4:52 Kaizen

VIDEO SUMMARY

Overall, the video provides an overview of quality assurance and some of the important concepts that are associated with it.

According to the video, quality assurance is about preventing defects from happening by ensuring that quality is built into every stage of production. Quality control is about inspecting products to find defects.

The video also discusses Total Quality Management (TQM), which is a philosophy that focuses on continuous improvement. TQM involves all employees in the workforce, and it is a very effective way of organizing a business. However, TQM requires a substantial investment in training and support.

Another concept mentioned in the video is kaizen. Kaizen is a Japanese word that means "continuous improvement." Kaizen is a philosophy that encourages employees to look for small ways to improve the way things are done.