This week, we are taking a deep dive into Zendesk's Omnichannel Routing and everything you need to do to set it up properly.

If you're looking to implement this great feature into your system, this is absolutely the video for you.

Help grow the channel: https://www.youtube.com/@dominiccx?su...

Here's what we cover:
00:00 - 01:12 - Intro and Summary
01:12 - 04:37 - 1. Prepwork
04:37 - 10:15 - 2. Configuration
10:15 - 12:25 - 3. Setup
12:25 - 13:39 - A word from our sponsor
13:39 - 15:55 - 4. Testing
15:55 - 16:36 - Conclusions and Outro

Get some ebooks to learn how to get more out of your Zendesk and customer service system in general: https://roca.work/learn

These will help you get better at Zendesk and:
• Make sure you get the most out of Zendesk
• Save time
• Save money
• Look at the right tickets
• Have a productive team

Get a ballpark here: https://roca.work/offers

My email is: [email protected]