Aymen Ismail - smart - Creating Smart Cars And Building Great Customer Relationships

Seandette Wiltshire - The Contact Hub - CX and BPO Is Taking Off In Barbados

Steve Mosser - Sensée - Flexible WFM & Total Footprint Optimization

CX Outsourcers Atlanta - Immediate Feedback From The Conference Floor

Rod Jones - Lifetime Achievement at CX Outsourcers

Chris Gillen - A Closer Look - CX With AI And Humans Working Together

Alex Muñoz - Hispanic Media Center - The Complexity Of CX For The Hispanic Community In The USA

Barry Winkless - Future of Work Institute - Creating Attractive Destinations For Talent

Paula Kennedy Garcia - CX Digital Delivery

Alex Mead - Total CX - Bahrain For Nearshore And Offshore CX

Nirali Amin - LivePerson - The State Of Customer Conversations And The AI Gap

Praia da Barra do Sahy, SP

Chris Hague - yoummday - CCW Berlin Feedback And The Future Of CX

Rod Jones - "75 Not Out" And Looking Back At Half A Century Of CX

Matt Kendall - BPO Bullhorn - A New Newsletter For The BPO & CX Community

Dr Lollie Mancey - UCD Innovation Academy - Resilience And Work/Life Balance In The CX Workplace

Bruce Winder - The Future Opportunities And Challenges For CX In Retail

Vaishali Dialani - Konabos - CX And Data-Driven Analytic Decisions

Villa Di Mantova

Rob Dwyer - Happitu - What Can We Learn From CX Podcasting?

Bloquinho Gente Miúda 2024

Parque da Sabesp - São Paulo

BONUS - Sensée Buys The Contact Company ... CX Files talks to both CEOs

Mike Harfield - Sigma Connected - Developing Great Career Options For CX Teams

Nina Čaprić - NCR Voyix - How BPOs Can Manage Government Relationships

Jo Garland : Remote Employee Engagement In Contact Centers (WFH)

Randy Arellano - DATAMARK - BPO Has Transformed In The 2020s And This Change Favors Mid-Size CX...

More Than AI: The Less Obvious CX Predictions For 2024

CX Files Year In Review: Mark Hillary and Peter Ryan look back at 2023

Adrian Swinscoe - Punk CX - Defining A Punk Future For CX