Shep Hyken: Customer Service & CX Expert
15.9K subscribers
25:06
Acquire and Keep Clients for Life
Shep Hyken: Customer Service & CX Expert
19 views • 3 days ago
3:06
From Good to Great: Lessons in Customer Service Excellence
Shep Hyken: Customer Service & CX Expert
93 views • 3 days ago
2:53
The Customer is NOT Always Right
Shep Hyken: Customer Service & CX Expert
53 views • 6 days ago
3:22
The Art of Saying 'No' Without Losing Clients
Shep Hyken: Customer Service & CX Expert
143 views • 10 days ago
22:26
How Building Resilience Can Positively Impact Customer Service
Shep Hyken: Customer Service & CX Expert
30 views • 12 days ago
3:58
Unlocking Employee Fulfillment: Key to Exceptional Customer Experiences | SUPER AMAZING Show Ep. 17
Shep Hyken: Customer Service & CX Expert
65 views • 13 days ago
3:18
Behind the Scenes: The Hard Work of Making it Look Easy
Shep Hyken: Customer Service & CX Expert
64 views • 2 weeks ago
29:46
How to Seamlessly Implement AI into Your Customer Support Process
Shep Hyken: Customer Service & CX Expert
80 views • 2 weeks ago
1:55
Ask Your Customers THIS Question
Shep Hyken: Customer Service & CX Expert
54 views • 2 weeks ago
3:40
Are Long Surveys Costing You Customers? Insights & Solutions
Shep Hyken: Customer Service & CX Expert
80 views • 3 weeks ago
25:54
How to Elevate Customer Experience and Strengthen Loyalty
Shep Hyken: Customer Service & CX Expert
67 views • 3 weeks ago
3:23
How to Adjust When Things Go Wrong
Shep Hyken: Customer Service & CX Expert
59 views • 3 weeks ago
3:46
Embrace Change: Macy's Bold Move & Business Evolution
Shep Hyken: Customer Service & CX Expert
187 views • 1 month ago
25:59
The Impact of “Customer Research” on Achieving Customer Success
Shep Hyken: Customer Service & CX Expert
51 views • 1 month ago
3:40
5 Steps to Handling Customer Complaints
Shep Hyken: Customer Service & CX Expert
310 views • 1 month ago
3:29
6 Steps to Craft Your Brand's Unique Personality Experience
Shep Hyken: Customer Service & CX Expert
136 views • 1 month ago
28:55
Embracing AI for Marketing and Customer Experience
Shep Hyken: Customer Service & CX Expert
40 views • 1 month ago
3:34
The Platinum Rule: Create Relevant and Personalized Customer Experiences.
Shep Hyken: Customer Service & CX Expert
77 views • 1 month ago
3:04
Bob Dylan vs. Ringo Starr: Transaction or Experience? Learn How to Engage Your Customers!
Shep Hyken: Customer Service & CX Expert
172 views • 1 month ago
26:51
How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs
Shep Hyken: Customer Service & CX Expert
61 views • 1 month ago
2:53
Did the Customer Come Back?
Shep Hyken: Customer Service & CX Expert
108 views • 1 month ago
3:14
Ford Versus Ferrari: A Lesson in Customer Experience
Shep Hyken: Customer Service & CX Expert
177 views • 1 month ago
30:14
How Legendary Brands like Van Halen Create Unforgettable Experiences
Shep Hyken: Customer Service & CX Expert
56 views • 1 month ago
3:30
Starting Over with CX
Shep Hyken: Customer Service & CX Expert
40 views • 1 month ago
3:13
Communicating Bad News: How Transparency Builds Trust
Shep Hyken: Customer Service & CX Expert
107 views • 1 month ago
26:39
Happy Employees, Satisfied Customers, and Supportive Communities with Chad Jensen
Shep Hyken: Customer Service & CX Expert
43 views • 2 months ago
3:03
A Simple Way to Measure CX
Shep Hyken: Customer Service & CX Expert
93 views • 2 months ago
3:13
Crush Your Competition: The Role of Customer Service Training in Marketing
Shep Hyken: Customer Service & CX Expert
170 views • 2 months ago
2:52
AI and Customer Experience: What the HGS Report Reveals for CX Leaders
Shep Hyken: Customer Service & CX Expert
60 views • 2 months ago
25:38
Transforming Your Business and Customer Experience
Shep Hyken: Customer Service & CX Expert
68 views • 2 months ago
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