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Using these 3 Secrets for Responding to Rude People like a boss, You'll learn to shut them up for good. In this professional communication training video, communication coach Dan O'Connor gives you three of his secrets for making certain that people don't aim their rude comments at YOU. You cannot change people, but you can create boundaries so that they do not bother YOU. They will have to take their meanness elsewhere--to people who have not been trained how to handle them. #handlingdifficultpeople #shuttingdownrudebehavior #rudecomments #difficultpeople #communicationtraining

0:00 Intro
2:21 Secret #1: Navigational Phrases
2:50 Secret #2: Unidirectional Signals
6:50 Secret #3: The A-C-B to Deflect

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If you want more professional communication training online, with topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more, you've found it. To see all of Dan's products, and to claim your free book and/or training kit and to learn how to improve communication skills, go to Dan's website. There you will find his VIP pass containing all his communication training programs.
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Dan can be reached at [email protected]