The ServiceNow database is a relational database that supports the data storage requirements of the platform and all applications and workflows. In this video, we begin to build our understanding of the ServiceNow database and how it works. We cover relational database concepts including tables, records, fields, data types, relationships, primary keys, SYS ID and more. Then we dive into the ServiceNow UI to demonstrate how dictionary tables are used to understand the structure of the database and make changes. It’s everything you need to know to pass the ServiceNow CSA certification exam or just become a more productive ServiceNow user.