In this episode of The Trainer, Motor Age Technical Editor Brandon Steckler discusses the power of the Remote Expert technical support feature of the Autel scan tool platform with Remote Expert Keith Perkins, along with Autel's Maurice Miller and Andrew Lall.

Learning to leverage this feature can not only help technicians familiarize themselves with the ECU programming/configuring steps previously unfamiliar to them; this feature also allows for interfacing OEM-level tooling that the shop may not be in possession of. With the Autel Remote Expert feature, over-the-internet diagnostic support can occur, providing dealership-level solutions while alleviating the need for shops to rely on outside assistance typically sublet to mobile solutions providers. Ultimately, keeping the job totally in-house increases revenue and decreases repair time. Stick with Brandon and the crew from Autel as they cover the benefits of having Remote Expert as another tool in your arsenal.

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Due to factors beyond the control of Endeavor Business Media, it cannot guarantee against unauthorized modifications of this information or improper use of this information. Endeavor Business Media assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. Endeavor Business Media recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of Endeavor Business Media, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage, or loss that may result from improper use of these tools, equipment, or the information contained in this video is the sole responsibility of the user and not Endeavor Business Media.

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