Join moderator Bert as he sits down with Andy Holt at the 5th Annual HVAC/R Training Symposium for an insightful booth interview. In this candid discussion, Andy shares his unique perspectives on the importance of communication in the HVAC technician role.

Andy elaborates on his company's innovative Outdoor University program which takes technicians out camping for immersive communication training. He explains how technical prowess alone is not enough - being able to clearly communicate with customers is essential. Using an interactive model, Andy examines different personality types and relationships, highlighting constructive and destructive communication techniques.

The two also touch on software tools for financing and proposals that can improve the customer experience during replacement sales. Bert applauds Andy for selflessly giving his time to speak and invest in the next generation of HVAC technicians. Viewers will gain practical tips for thoughtful engagement with customers, coworkers and management.

Buy your virtual tickets or learn more about the 5th Annual HVACR Training Symposium at https://hvacrschool.com/symposium24.

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