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What is ITSM?
ITSM or IT Service Management refers to all the activities involved in planning, designing, delivering, supporting, and managing the entire lifecycle of IT services in an organization.

The most common perception is that IT service management is just IT support. But ITSM extends way beyond resolving everyday IT issues. Imagine any piece of technology you use at work on a daily basis—your laptop, the printers, that pair of headphones, those million password resets, and application access. They are all services provided by your IT team.

IT service management or ITSM is the practice of managing an entire collection of activities related to these IT services. According to ITIL, the best practices framework, ITSM includes core practices and modules like incident, problem, change, and release management, asset management, SLA management, service catalog, self-service portal, knowledge management, software asset and license management, IT project management, IT operations management, and enterprise service management.

ITSM is important for a variety of reasons. Implementing ITSM can help regularise processes through structured delivery and documentation. ITSM implementation also helps in saving costs by building a predictable IT org. Implementing ITSM for business benefits by bringing actionable IT insights to the business that help in decision making. Here are the most common benefits of ITSM:
* Reduce IT costs
* Improve the quality of service
* Improve customer satisfaction
* Improve governance and reduce risk
* Increase competitive advantage
* Improve flexibility
* Increase agility for new IT services

This is the first video in the #ITSM101 tutorial series. Watch the entire playlist to gain a complete understanding of ITSM, and why it’s important for your business. Stay tuned and subscribe to our channel for more ITSM content.

Timeline:
0:00 Introduction
0:17 What is ITSM?
1:11 Why ITSM is important?
1:27 How ITSM can help grow a company?
1:41 ITSM Process

Read more about ITSM here: https://bit.ly/3HeCGsu
Explore Freshservice ITSM here: https://bit.ly/3MLQDzc

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