Conflict Resolution Strategies
As much as we value building relationships for our betterment, running into conflicts in our lives is not always avoidable. Conflicts create a range of negative emotional states and reactions which in turn may take you out of emotional balance, causing further discord and mistakes. Communication involves a stimulus-response relationship. By managing our positive and negative reactions to various stimuli, we can prevent conflicts, saving our energy and relationships.

0:37 The two switches we have at hand
2:26 How to cool down during a conflict
3:47 Maintaining awareness!

This video refers to the “Conflict Resolution” lesson where we have an in-depth look into a variety of conflictogens, the basic strategies of dealing with conflict, the essential components of an I-message, emotional competence and effective ego state transactions.

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Conflict Resolution Strategies