In this webinar, insurance lawyers Sean Van Helden and Jennifer Therrien guide new adjuster and claims handlers through the claims dispute procedures in Ontario. They also provide a series of helpful recommendations on how to work most effectively with external lawyers so that a swift and cost effective resolution can be achieved.

Specific topics covered include:
- Steps in a civil procedure in Small Claims Court and Ontario Superior Court
- Issues to consider at the outset of every file
- When to instruct external counsel
- What to send to counsel and when
- How to manage the costs of a file