HOW TO BRIDGE THE GAP BETWEEN CUSTOMER AND EMPLOYEE EXPERIENCE
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 Published On Jan 30, 2024

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As HR professionals and leaders, if we want to start taking a more strategic approach that will elevate the business impact HR has, we need to evolve from being process-focused to becoming strategic partners. This means taking ownership of people data and insights, and using them to drive decisions that have a real impact on the business. Take for instance, employee experience. How can we make this more strategic? What can we learn from marketing and the strategies that they use to enhance the customer experience?

To delve deeper into this topic, on the this episode of Digital HR Leaders podcast, host David Green sits down with Kaz Hassan, Employee Experience Industry Lead at Unily, and Luke Farrugia, VP of Marketing at ScreenCloud.

Both guests bring unique insights and expertise on the topics of employee experience, internal communication, and digital transformation, having both dedicated their careers to helping businesses improve their employee and customer experiences alike.

In the Digital HR Leaders podcast, David Green speaks to people leaders who are driving transformation in their organisations, as well as other experts in the field on what HR needs to do to prepare for the Future of Work. Be sure to subscribe to our YouTube channel and to the podcast by going to https://www.myhrfuture.com/digital-hr....

For more great content on the future of HR, check out the myHRfuture Academy, it is the leading destination for HR professionals looking for online courses that focus on the future of the HR profession. Our course content is designed by leading HR professionals that are innovators and experts in their fields. They regularly run workshops or present at industry conferences and come from some of the world’s largest companies. We know that you're busy and that in-person training or conferences can be expensive and time-consuming, that's why we've created bite-sized training courses that are broken into short video clips and are designed for you to get incredible insights at the pace that you want, so you can learn wherever and whenever you want.

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