I have a feeling something is really BROKEN on this 2016 Honda Pilot at only 104k miles...

Customer complaint is that it's shifting really HARD out of 1st gear on the first key cycle, and then seems to drive "OK".

Let's verify the customer complaint and follow the factory service procedure to diagnose this transmission issue. Don't get your hopes up...some MAJOR parts may be required xD

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Enjoy!
Ivan