The word “patient” comes from a latin root to mean “one who suffers” or “I am suffering”.
Deirdre Mylod explains her 20 year passion for patient satisfaction on both a professional and a personal level. She explores the question "what would it mean to include reducing patient suffering in healthcare?"


As a prominent thought leader within Press Ganey and the industry, Dr. Deirdre Mylod regularly lectures on such topics as public policy, legislation and the future of the patient experience. She is the architect of Press Ganey’s Suffering Framework, which reframes the view of the patient experience as a means to understand unmet patient needs and reduce patient suffering. Dr. Mylod joined Press Ganey in 1997 and currently serves as the executive director of the organization’s Institute for Innovation and senior vice president of Research & Analytics. In this joint role, she is responsible for advancing the understanding of the entire patient experience, including patient satisfaction, clinical process and outcomes. Through the Institute, Mylod partners with leading health care providers to study and implement transformative
concepts for improving the patient experience.

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx