Submit and check the status of your RMA requests online! Watch the video for step-by-step instructions on how to use Hikvision’s B2C customer portal to help you streamline the RMA repair process with our simple online system.

You can access the system online here: https://distributors-us.hikvision.com...

The B2C customer portal is intended to support servicing our partner’s RMA requests and processing. This RMA portal allows dealers to submit RMA repair requests online and send approved repair packages directly to Hikvision (instead of working through distributors), streamlining the process and making it easier for dealers. The portal also serves as a tracking tool to confirm the request status and RMA authorization numbers for each request.

Registering and submitting an RMA repair request is easy! Watch the video for how-to instructions.