AOE uses a mixed approach of methodologies in a specific team to be more efficient and fulfill their service level agreements. Don Reinertsen comments on the approach and compares it with a well-managed Doctor’s office with time slots. He then addresses the topic of planned and unplanned work and relates the problem with “Operating System Design and Time slices”.

Don Reinertsen is Consultant, Trainer, Best-Selling Author and Pioneer in Lean Product Development.

http://reinertsenassociates.com/
https://www.aoe.com/