The explosive, unedited interview with Fanatec CEO Thomas Jackermeier where I ask him YOUR QUESTIONS on the Fanatec Black Friday orders, customer support tickets, the ClubSport DD+ not shipping, warranty dates, shipping in different boxes and MORE. Thank you to everyone who responded on YouTube and to the Sim Doctor newsletter asking for your questions.

Sim racing influencers owe it to you to ask these tough questions and represent you with these sim racing manufacturers. If you feel like they are not representing you, ask them why not.

After the interview Fanatec added the following in respect of warranties:

"The warranty start date shown for any product in a Fanatec account is based on the shipping date of the order. This means if the customer purchases a pre-order item, the purchase date has no bearing on the start of the warranty coverage. If the customer requires support towards the end of the warranty period, we take the date of delivery into account."

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00:00 - What has gone WRONG at Fanatec??
02:18 - What Is Fanatec
05:16 - What has gone wrong at Fanatec?
06:54 - Fanatec Black Friday 2023 Situation
11:45 - Fanatec ClubSport DD+ Situation
15:07 - Won't consumers think THIS about Fanatec
17:42 - Fanatec Missed Deliveries And Shipping In Different Boxes
20:00 - Fanatec customer support times
23:30 - Is Fanatec Able To Grow?
25:25 - Would Fanatec Do Anything Differently?
27:02 - Will Fanatec Change Pre-Order Messaging?
28:30 - What Do Fanatec Want To Say To Customers?

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