Have you implemented a Customer Champion program? Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement with her Customer Champion program. In this must-watch episode, Andrea discusses the pivotal role of engagement strategies, her innovative approaches to reducing churn, and how these efforts have propelled Lionize to new heights.

💥 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒

◾ Andrea unveils her blueprint for deepening client relationships and driving loyalty.
◾ Discover Andrea's tactics for keeping customer satisfaction high and churn rates low.
◾ Learn how Lionize leverages client feedback to refine and improve their offerings.

Don't miss this opportunity to gain valuable insights from a leader in customer success!

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𝐀𝐁𝐎𝐔𝐓 𝐎𝐔𝐑 𝐆𝐔𝐄𝐒𝐓

Andrea Galvez is a revenue leader and currently VP of Client Success at Lionize.ai. Last year she received an honorable mention for 2023 Customer Success Leader of the Year at the Customer Success Excellence Awards (Americas). She has owned the entire post-sales journey, leading teams up to 35, and thrives in the chaos of early-stage startups.

🔗 You may connect with Andrea via LinkedIn:   / agalvez  

𝐔𝐒𝐄𝐅𝐔𝐋 𝐋𝐈𝐍𝐊𝐒

📑 Read: Building a Proactive Data Driven Customer Success Engagement
https://www.csmpractice.com/building-...

🎥 Watch: Boost Customer Engagement with This 8-Step Process!
   • Boost Customer Engagement with this 8...  

⏬ Download: 10 Rules to Building Trust with Clients
https://www.csmpractice.com/trusted-a...

𝐓𝐈𝐌𝐄 𝐒𝐓𝐀𝐌𝐏𝐒

00:00 Intro
03:17 Impact of the Champion Program
04:54 Logistics of the program
07:14 Members Rewards
10:31 Meeting Cadence
13:26 Increasing Sales Referrals
16:05 Picking the Right Members
17:38 Tech Stack

#ClientEngagement #EngagementStrategies #ReducingChurn