The ITIL 4 Guiding Principles are representing a Lean-Agile way of thinking in the world of IT Service Management. They are universally applicable in any situation and organization and help us achieve better services and happier customers.

The Guiding Principles are “Focus on Value”, “Start Where You Are”, “Progress Iteratively with Feedback”, “Collaborate and Promote Visibility”, “Think and Work Holistically”, “Keep it Simple and Practical” and “Optimize and Automate”.


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