Coinbase strives to be the most trusted digital currency exchange, making reliability and security top priorities. However, this doesn't mean that Coinbase is incident-free. As the cryptocurrency space evolves, the company inevitably faces new engineering challenges. In this talk, Coinbase walks you through the way the infrastructure team uses AWS Lambda functions and Amazon SES to build Misato, the incident bot that helps coordinate, monitor, and improve incident response in the organization. Learn how Coinbase made incident processing as user-friendly as possible—from creating an incident to reviewing a postmortem document.