DTDC, one of India’s leading logistics and freight providers, uses Freshdesk to deliver personalized experiences to millions of customers.

“The transformation journey to Freshworks was outstanding. It took us only 45 days to migrate to Freshworks and only a couple of weeks to train our employees to use Freshworks software to its full potential,” said Mrinal Chakraborty, Director, Channel Business & Network Development, DTDC Express Limited. “The quick to deploy nature helped us onboard over 13,000 franchise owners and millions of customers with no real friction.”

Freshworks’ reporting and analytics capabilities also gave DTDC the power to track agent productivity and measure CSAT scores. Since implementing Freshdesk, CSAT scores have increased by 32%. DTDC is also able to reward its employees based on their performance and the customer satisfaction they create which is boosting the morale of team members internally.

Learn how our customers are driving growth with Freshworks: bit.ly/3v9bjOS