Despite the best of intentions, it's likely that sooner or later we'll make a mistake and someone will get hurt, physically or emotionally. How do we resolve the guilt and shame? Maryann Jacobi Gray is a social psychologist, writer, and university administrator. She was assistant provost at UCLA until her retirement in 2017; she has also served as associate vice provost at the University of Southern California and a behavioral scientist at RAND. She created and maintains the website accidentalimpacts.org. Maryann received her Ph.D. in social ecology from the University of California, Irvine and her BA in psychology from Duke University. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx