In episode 832 of CXOTalk, Michael Krigsman talks with Mohamad Ali, the Chief Operating Officer of IBM Consulting, about practical aspects of integrating AI into business operations. The discussion explores challenges and opportunities that companies encounter as they transition from initial AI experimentation to scaling these solutions effectively.

Ali emphasizes the changing landscape of AI consulting, highlighting the shift from building initial use cases to addressing the complexities of scaling, which involve security, bias, data privacy, governance, and cost optimization. He also introduces IBM Consulting Advantage, a platform designed to equip consultants with AI tools and resources while ensuring responsible and ethical implementation.

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00:00:00 - Introduction and Overview of IBM Consulting
00:00:23 - Mohamad Ali's Introduction and Role at IBM Consulting
00:00:56 - Operationalizing AI in Business
00:02:33 - Challenges in Scaling AI Implementations
00:04:36 - The Broader Impact of AI on Organizational Processes
00:05:52 - Unique Aspects of AI Consulting Projects
00:08:27 - Embedding Governance in AI Projects
00:10:04 - The Importance of an Organized Operational Model in AI Implementation
00:12:44 - Introduction to IBM Consulting Advantage
00:14:11 - Differences from Traditional Project Management Approaches
00:16:51 - Managing Workflows for a Large Number of Engineers
00:18:46 - Expertise in AI Consulting vs. Traditional Consulting
00:21:28 - Importance of Business Process Understanding in AI Deployment
00:24:16 - Addressing Ethical and Legal Aspects in AI
00:28:05 - Importance of Data Management and Governance in AI
00:32:34 - Legal Aspects and Data Provenance in AI Models
00:36:32 - Multimodal Approach in AI Consulting
00:38:23 - Establishing ROI in AI Projects
00:40:58 - Measuring Innovation Potential in AI Projects
00:44:26 - Teaching AI to Be Knowledge Wise
00:45:42 - Broader Value Creation in AI Investments
00:46:58 - Employee Training and AI Deployment
00:50:53 - Ethical and Responsible AI
00:51:46 - Final Thoughts on Operationalizing AI