Joy is a choice you can, and should, make each day. At least that’s the stance taken by award-winning journalist, renowned speaker, and New York Times bestselling author, Malcolm Gladwell. Malcolm discusses the future of work and the importance of organizational culture in a changing landscape, emphasizing the power of overstories and the impact they have on shaping communities and organizations. He highlights the need for leaders to understand and appreciate the variability in human performance and the importance of making finely grained judgments. In this masterclass, Malcolm shares insights on dealing with criticism, the value of reflection in writing, and the significance of diversity in the workplace.