The Fascinating Lives Of Airline Employees | Inside Virgin Atlantic E3 | Our Stories
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 Published On Aug 9, 2021

The final episode of Inside Virgin Atlantic displays the fascinating lives of airline employees, from cabin crew to head office. Subscribe to Our Stories: https://bit.ly/3lzSXhv

Documentary series going behind the scenes of Virgin Atlantic Airways during its thirtieth year in business. The airline's new director of communications hopes to meet her boss Richard Branson for the first time as he shoots a range of adverts for the brand in Florida. Head of customer experience Reuben is responsible for everything to do with how the airline looks and feels and is tasked with overseeing the company's first new TV ad campaign in two years. After seven years of waiting, the team finally get to fly the new Dreamliner plane back to England but realise that the new lighting has an unfortunate side-effect on the crew blouses. The programme also meets the team at the complaints centre in Swansea, who are dealing with customers' increasingly high expectations. And at the warehouse in Crawley, Tom is thinking about possible retirement.

This film was first broadcast: 21 Jul 2015

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