This is a Motormouth couple car video discussing the recently released 2024 JD Power Dependability Study covering 2021 models after 3 years of ownership. The study is in its 35th year and covers 184 specific problem areas over 9 major vehicle categories. They include, climate; driving assistance; driving experience; exterior; features/controls/displays; infotainment; interior; powertrain; and seats.
The 2024 U.S. Vehicle Dependability Study is based on responses from 30,595 original owners of 2021 model-year vehicles after three years of ownership. The study was fielded from August through November 2023.
Infotainment is the biggest issue, it has twice as many problems as the next category which is exterior. Biggest issues with infotainment include, Apple Carplay and Android Auto connectivity and built-in voice recognition.
Another area is annoyance with driver assistance alerts. The number problems related to these alerts has increased between the 90 day ownership period and the three year ownership period.
Electrified vehicles are more problematic than others. Whether it’s a pure EV or a PHEV owners experience more problems than owners of gas powered or hybrid vehicles. At three years of ownership tires are a sore spot for BEVs with 39% of owners saying they replaced tires in the past 12 months. 19 percentage points higher than gas owners.
The most improved brands are Mercedes-Benz, Porsche and Toyota. The are showing most improvement in the number of problems.
Lexus ranks highest overall in dependability for a second consecutive year. In the luxury brand category Porsche ranks second and BMW third.
Toyota ranks second in the mass market segment with Buick is second, followed by Chevrolet and Mini who are tied.
Overall it’s Lexus first, followed by Toyota, Buick, Chevrolet and MINI tied, Porsche is in 5th followed by Mazda, Kia, BMW, Dodge and Jeep. All above average scores.

0:00 Intro
1:06 Above average brands
2:02 Below average brands
4:09 Category winners
5:48 Problem areas
8:43 Vehicle types
10:39 Most improved brands