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JioDive Smartphone-based Virtual Reality headset to watch TATA IPL on JioCinema in 360 VR. JioDive is compatible with a wide range of Android and iOS phones with display size between 4.7 and 6.7 inches. The phone must also be equipped with a Gyroscope & an Accelerometer. Compatible OS versions: Android 9 and above; iOS 15 and above. To check if your phone is compatible, install the JioImmerse app from Google Play Store or Apple App Store.

What phone do I need to use JioDive?
You need an Android or iOS phone with display size between 4.7 and 6.7 inches. Compatible OS versions are Android 9 and above; iOS 15 and above. The phone must be equipped with a Gyroscope & an Accelerometer. To check if your phone is compatible, install the JioImmerse app from Google Play Store or Apple App Store. Go to the profile section and click on phone compatibility.

Do I need to install any app on my phone to use JioDive?
You must install the JioImmerse app which is exclusively for Jio users from Google Play Store or Apple App Store.

Do I need to be a Jio customer to use the JioImmerse app?
Yes, you need to login with a Jio number to access the JioImmerse app.

How to watch TATA IPL on JioCinema with JioDive?
You must first install the JioImmerse app which comes pre-loaded with the JioCinema app.

How to start using JioDive?
Step 1: Scan the QR code on the box and install the JioImmerse app.
Step 2: Give all permissions as suggested and log in with your Jio number.
Step 3: Step 3: Select the JioDive option and tap on "Watch on JioDive".
Step 4: Open the front cover to place the phone between the phone support clip and the lenses in JioDive and close the front cover.
Step 5: Put on the JioDive headset and adjust the straps to fit comfortably on your head.
Step 6: Use the center and side wheels to adjust picture quality for the best viewing experience.

Which Android permissions are required to use JioImmerse app?
Battery optimization: Please disable this to give better experience and high-performance while using the JioImmerse app on JioDive.
Phone system settings - brightness and auto rotate control: To control the brightness level and launch the application in portrait or landscape mode.
Phone State: personalize your experience with JioImmerse app.
Access Storage: To upload a photo while creating your profile.

Does JioDive require a battery
No, JioDive is a passive device and does not require any battery.

Can I wear glasses while using a JioDive?
Yes, you can. However, users with oversized glass frames may experience some discomfort.

Can I use a JioDive with my tablet, computer or gaming console?
No, JioDive is designed to work with smartphones and does not support connection to computers, gaming consoles, or other devices.

Can I use the smartphone along with its protective cover?
It is advisable to use the smartphone without the protective cover to avoid additional stress on the front cover hinge and fitment detail.

What should I do to get a sharper and a clearer image?
If you are not getting a clear image, here are some steps you can take to try to fix the issue: Use the IPD setting (center wheel) to adjust the distance between the lenses to remove double image.
Adjust the focus using the side wheels (diopter setting) to improve the clarity of the image.
Adjust the headset position using the straps to find the position that provides the clearest image.
Clean the lenses for any Dust, smudges, and fingerprints with a microfiber cloth.

What should I do if I find the strap too loose or tight?

Wear the device on your head. Now carefully pull the open end of the side straps to adjust the fitment. After that, pull the open end of the top strap to adjust the fitment.

How to interact with VR apps on JioDive with the Click button?
There is a click button at the bottom right side of the JioDive. You will see a white dot on your screen. Move your head and point this dot to the action button and then press the button softly. The click should be registered, and the desired action should take place.

My phone is heating up while using JioDive. What to do?
If you face such an issue, remove the phone from JioDive, close the apps running in the background, and wait for some time to allow your phone to cool down. Once done, restart the JioImmerse app to continue with your experience.

I feel dizzy after using JioDive for a long duration. What to do?
We suggest you not use any virtual reality headset for more than 30 mins in a single stretch. Take breaks in between watching time.
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