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Course level 101 - One of the joys of being a community professional is how much we communicate with our members. As a community professional, you probably know that communication is also one of the most challenging and important facets of our work. In this talk, we’ll cover how to communicate empathetically through active/reflective listening so that we accurately hear, validate, and respond to what our members are saying. We’ll also examine different instances where active/reflective listening techniques can be utilized. You’ll learn enhanced listening skills that can be applied to everyday conversations, and will bolster trust and strengthen relationships with your community members.

About the Speaker:
Angela Jin
Automattic
Community Organizer
Angela joined Automattic in 2018 as a community organizer for the WordPress open source project, and adores working with WordPress communities around the world. Originally from Seattle, Washington, Angela is currently trying out Madrid, Spain, where she delights in learning Spanish, exploring by eating, and reading a good book.