It's one thing to deliver good customer service, and another thing to provide a great one that your customers will rave about. A grade A+ customer service requires you to generate seamless, intuitive, personalised, and consistent customer experiences every time. So how do you go from good to great?

Chuck Srinivasan, Senior Director of Customer Support at Freshworks gives us the lowdown of practical guidelines that cover the basics of excellent customer service, along with tips and templates.

By the end of this workshop-style session, you'll understand exactly what excellent customer service looks like - and how to upgrade yours.