Hiten Shah, founder of Kissmetrics and CrazyEgg talks about

- Importance of collecting qualitative data. Getting answers to some “why?” questions and understanding your customer thought process.
- How to ask the right questions using Sean Ellis’ survey.io, NPS score, exit pop ups, emails and more
- What is the growth mindset and how to align it with all parts of your startup, including values
- How to generate ideas & test
- Simple framework for choosing what to improve

Slides, Templates, and similar videos can be found at http://bit.ly/500-mhw

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