The use of Artificial Intelligence (AI) in businesses is not new. However, generative AI such as ChatGPT has propelled the interest in digital transformation in businesses and their customers.

Early adopters of generative AI have shown promising results like improved customer experience, enhanced customer satisfaction, personalised services and marketing, better productivity and enriched interactions.
However, businesses must consider the challenges:

AI requires good data (data literacy, integrated systems, data skills and capabilities).
The implementer of AI has additional responsibility to assess ethical issues like bias, privacy, security, fairness, autonomy, societal impact, dignity, safety and job security.

At this year’s Great Debate four speakers will address different aspects of AI implementation and the benefits and challenges they entail. Regulation will also be discussed.

1. How will AI affect our life? - Andrew Lea, Head of AI, PXP
2. Boom or bust/Threat or opportunity/Challenges facing AI. - Mona Ashod, HBS UoR
3. Bias and inequality- Chatbots? - Dan Remenyi ex HBS UoR
4. How should/can we control and regulate it? - Alan Mosca, CTO nPlan