This free webcast is about how the agency's CAHPS Consortium is addressing survey stakeholders' emerging needs for patient experience measurement and improvement. Speakers discussed the value of AHRQ's CAHPS program and its use of survey results to improve patient experience. The webcast provided updates about survey content in response to changes in care delivery and outlined efforts to improve CAHPS survey design and administration methods.

Speakers included; Caren Ginsberg, Ph.D. Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs, Center for Quality Improvement and Patient Safety; Ron Hays, Ph.D. Distinguished Professor of Medicine, University of California, Affiliated Adjunct Researcher, RAND Corporation; Susan Edgman-Levitan, PA-C, Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital/Yale; Joann Sorra, Ph.D., Project Director, User Network for CAHPS, Westat.

Access slides and more information at: https://www.ahrq.gov/cahps/news-and-e...