2023 marked a pivotal year for online communities, witnessing a transformative shift fueledby AI, gamification, and member-centric strategies. Now, as we enter2024, the evolution of these communities accelerates, promising even greater advancements.

Join us for an exclusive webinar where global community leaders delve into the future of online communities. Our esteemed panel of experts, including Ed Giansante, Head of Community at Persona, Yurii Lazaruk, Community Ambassador at Communiverse, and hosted by Nikhil Sharma, Associate Director at Grazitti Interactive, will explore the trajectory of online communities in the coming year.

Discover how AI-driven insights are revolutionizing community engagement, the integration of chatbots and automation, and the impact of technological shifts on community management. Learn about the importance of data-driven insights, omnichannel approaches, and the dominating force of gamification in shaping the future of online communities.

Don't miss this opportunity to gain valuable insights and strategies for navigating the ever-evolving landscape of online communities. Watch today and be part of the conversation shaping the future of community engagement.

- 00:06-02:37: Insights into the community outlook, trends, and predictions for 2024.
- 02:37-07:17: Post-COVID shift in engagement towards value over vanity metrics in online communities.
- 07:17-09:29: Recognizing the value of face-to-face connections and emotions in communication.
- 09:29-14:05: Emphasizing the ubiquity of community and the importance of connection.
- 14:05-15:52: Adapting to changes in community dynamics.
- 15:52-20:21: Leveraging data and team connections to maximize business value.
- 20:21-22:33: Understanding member preferences for communication channels.
- 22:33-26:09: Efficiency in adopting an Omni Channel approach.
- 26:09-28:07: Emphasizing gamification as a key factor for community engagement in 2024.
- 28:07-33:24: Exploring different approaches to gamification strategies and their effectiveness.
- 33:24-37:23: Prioritizing human connections over rewards in gamification.
- 37:23-39:08: Experimentation with AI tools for potential breakthroughs.
- 39:08-42:56: AI as an enhancer, not a replacement, in community dynamics.
- 42:56-44:57: Recognizing Chat GPT as a valuable tool for problem-solving.
- 44:57-48:49: Accessing insider information and learning opportunities in internal communities.
- 48:49-50:47: Connecting like-minded individuals through online communities.
- 50:47-54:35: Maintaining constant community principles amidst evolving tools and technology.
- 54:35-56:20: Balancing control and moderation in community management.
- 56:20-1:00:12: Emphasizing open communication and understanding in community interactions.
- 1:00:12-1:00:56: Focusing on metrics contributing to both business goals and community benefits.

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