This e-learning course is designed to give attendees a comprehensive understanding of the new ITIL® framework, focusing on agile practices and their role in modern ITSM.

In this course, you will learn about:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value

Training Details:
https://valueinsights.ch/itil-4-found...

Register Now:
https://valueinsights.ch/shop/itil-4-...

More info on ITIL4 at:
https://valueinsights.ch/-what-is-rea...

Contact:
https://valueinsights.ch
[email protected]
+41 61 554 03 93

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. Based upon AXELOS® ITIL® materials. Material is used under licence from AXELOS Limited. All rights reserved.