Published On May 6, 2024
Qantas has agreed to pay $120 million to settle a dispute with the consumer watchdog, the ACCC, over selling tickets to flights that had already been cancelled. Under the settlement, the airline will institute a remediation program for affected passengers, with payments ranging from $225 for affected domestic customers to $450 for international customers, which are expected to total about $20 million. The aviation giant will also pay a $100 million civil penalty to the federal government for breaching the Australian Consumer Law. The Federal Court needs to approve the deal, and payments are not expected to be made until next financial year, after June 30.
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