In our new episode of the Mastering CS - Candid Leader Insights podcast, Irina Cismas, Custify’s Head of Marketing discusses with Michael Boyd, VP of Customer Success at Vanta.

Let’s discover the decade-long journey of Michael Boyd in customer success. From challenges to various playbooks and tactics, Michael shares his insights in this actionable discussion.

What You'll Learn:
- How customer success differs in a security-focused environment
- How CS changed in the last decade
- Challenges in CS
- How to understand customer wants and needs
- KPIs for the customer success department
- The difference between a good CS and great one
- The impact of AI in customer success
- Budgeting for CS
- Predictions for 2024 in CS

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With Custify, you can:

☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

Custify Website: https://custify.com/
LinkedIn:   / custify  
Twitter:   / custifysrl  
Facebook:   / custify  
Contact: https://www.custify.com/contact