Documentary about the first few months in the life of London's newest five-star hotel, the Shangri-La in the Shard. Subscribe to Our Stories: https://bit.ly/3lzSXhv

The hotel is the 90 million pound flagship of an Asian hotel empire and one of the first hotels in the UK to bring traditional Asian hospitality. The programme follows members of staff as they are interviewed for their new jobs and also during their crucial first few months after the hotel's opening. 19-year-old chef Ollie lands his first job straight out of college, sommelier Anne tries to teach other novice restaurant staff about fine wine, including her protege Angela, an under-confident waitress from a pizza chain who feels completely out of her depth in the glitzy five-star world of the Shangri-La. There are also the two bellmen and childhood friends from Bermondsey, Thaddaeus and Eddie, who have never even been in a five-star hotel before.

This film was first broadcast: 11 Nov 2014

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