In this third episode of a dedicated series on the Consumer Duty, the FCA's Manager of Consumer Policy, Richard Wilson, talks with Ozge Ibrahim about the consumer understanding outcome (one of the 4 outcome rules in the Consumer Duty), to explain why it's necessary, our expectations on tailoring and testing of firm communications, and how this applies proportionally.

Listen on our website: https://www.fca.org.uk/multimedia/ins...

Read the transcript: https://www.fca.org.uk/publication/tr...

First published: 27/01/2023