https://www.danoconnortraining.com/ne... For Dan's Complete Communication Course Master All Communication Skills In One Course - Body Language, Professional Phone Skills & More
#communicationskills #communicationtraining #communicationskillstraining
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0:00 Communication skills Course Introduction
0:10 Communication skills Course Body Language Section--The Neck Scratch
2:10 Communication skills Course Body Language Section--The Steeple
6:00 Communication skills Course Danger and Power Phrases Section for Work and Home
16:30 Communication skills Course Professional Phone Strategies Section
23:10 Communication skills Course Customer Service Skills Training Section--How to say no to customers like a professional--The Diplomatic Decline
27:12 Communication skills Course Principle of the Week

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Communication Course Lesson 5

This week's free communication course Lesson focused on four things:
-Body Language Tactics for the Week
-Danger and Power Phrases for the Week
-Professional Phone Etiquette Strategies for the Week
-Communication Principle of the Week

Cᴏᴍᴍᴜɴɪᴄᴀᴛɪᴏɴ Cᴏᴜʀsᴇ Bᴏᴅʏ Lᴀɴɢᴜᴀɢᴇ Lᴇssᴏɴ:

𝙏𝙝𝙚 𝙉𝙚𝙘𝙠 𝙎𝙘𝙧𝙖𝙩𝙘𝙝
Look for this when you're communicating with someone and explaining something to them. Watch out for scratching of the back of the neck or head. Furthermore, when you!re listening to someone--especially if they!re explaining something to you--avoid doing this unless you don't mind them thinking you're confused.

𝙏𝙝𝙚 𝙎𝙩𝙚𝙚𝙥𝙡𝙚
Use this body language signal when you want to project an image of power and confidence. To do this, when sitting across from someone at a table, sit with your forearms planted firmly and fully on the table and fingers interlocked, and lean just slightly forward.

When asked a question you want to respond to with extra power and confidence, raise your fingers and connect the fingertips, making a steeple with your hands. Hold for a few seconds, then return to starting position.

𝐃𝐚𝐧𝐠𝐞𝐫 𝐚𝐧𝐝 𝐏𝐨𝐰𝐞𝐫 𝐏𝐡𝐫𝐚𝐬𝐞𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐖𝐞𝐞𝐤
Here are the Danger and Power Phrases for week for Dan's online communication course:

𝘍𝘰𝘳 𝘏𝘰𝘮𝘦:
Danger Phrase: “Calm down.”
Power Phrase: “I understand . . .” or “I can see . . .”
Danger Phrase: “I promise I won't get mad.”
Power Phrase: “Help me understand rather than just get upset.”

𝘍𝘰𝘳 𝘞𝘰𝘳𝘬:
Danger Phrase: “Does that make sense?”
Power Phrase: “What have I left unclear?”
Danger Phrase: “problem”
Power Phrase: “challenge” or “obstacle”

𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐖𝐡𝐞𝐧 𝐨𝐧 𝐭𝐡𝐞 𝐏𝐡𝐨𝐧𝐞
In this section of Dan's free communication course online, you'll learn professional phone etiquette strategies you can immediately implement to improve your professional image by sounding more polished and prepared.

𝙏𝙝𝙚 𝙋-𝙃-𝙊-𝙉-𝙀 𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙎𝙩𝙧𝙖𝙩𝙚𝙜𝙮:

P- Find your “power tone.”
H-Say “hello” in a courteous manner.
O-Use the organization's name.
N-State your name.
E-End with a question (try to promote a service or product).

For example: “Good morning, and thank you for calling Danny's Donuts, this is Dan, would you like to hear about our new coffee menu?”

𝙏𝙝𝙚 𝘿𝙞𝙥𝙡𝙤𝙢𝙖𝙩𝙞𝙘 𝘿𝙚𝙘𝙡𝙞𝙣𝙚:

1-Sympathize
2-Say “no.”
3-Say why (try to use a benefit statement).
4-State alternatives (offer to do something).

𝘾𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙞𝙤𝙣 𝙋𝙧𝙞𝙣𝙘𝙞𝙥𝙡𝙚 𝙛𝙤𝙧 𝙩𝙝𝙚 𝙒𝙚𝙚𝙠:
This communication course's principle of the week teaches how it is only what I am not giving that could possibly be missing from any relationship.

𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗬𝗼𝘂𝗿 𝗙𝗿𝗲𝗲 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗦𝗸𝗶𝗹𝗹𝘀 𝗦𝘁𝗮𝗿𝘁𝗲𝗿 𝗞𝗶𝘁 𝗛𝗲𝗿𝗲:
https://www.danoconnortraining.com/fr...

𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲:
https://goo.gl/VJdWKi

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝘃𝗶𝗱𝗲𝗼𝘀:
𝟯 𝗦𝗲𝗰𝗿𝗲𝘁𝘀 𝗳𝗼𝗿 𝗦𝗵𝘂𝘁𝘁𝗶𝗻𝗴 𝗗𝗼𝘄𝗻 𝗥𝘂𝗱𝗲 𝗣𝗲𝗼𝗽𝗹𝗲 –    • The most DEVASTATINGLY EFFECTIVE Resp...  
𝗣𝗼𝘄𝗲𝗿 𝗣𝗵𝗿𝗮𝘀𝗲𝘀 𝗳𝗼𝗿 𝗧𝗼𝘅𝗶𝗰 𝗣𝗲𝗼𝗽𝗹𝗲 –    • power phrases for toxic people | take...  
𝟯 𝗣𝗼𝘄𝗲𝗿 𝗣𝗵𝗿𝗮𝘀𝗲𝘀 𝗳𝗼𝗿 𝗗𝗶𝗳𝗳𝗶𝗰𝘂𝗹𝘁 𝗣𝗲𝗼𝗽𝗹𝗲 𝗮𝘁 𝗪𝗼𝗿𝗸 -    • 3 Power phrases for difficult people ...  

𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁:
𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗼𝗻 𝗣𝗮𝘁𝗿𝗲𝗼𝗻:   / danoconnortraining  
𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲: https://goo.gl/VJdWKi
𝗧𝘄𝗶𝘁𝘁𝗲𝗿:   / evslayer  
𝗪𝗲𝗯𝘀𝗶𝘁𝗲/𝗕𝗹𝗼𝗴: https://www.danoconnortraining.com

𝗔𝗯𝗼𝘂𝘁 𝗗𝗮𝗻:
Internationally acclaimed author, trainer and keynote speaker Dan O'Connor has been transforming the lives of millions through communication training for over 20 years. As a former customer service leader of Equitable Financial, JCPenney and Wells Fargo, Dan leverages his extensive experience and tactical verbal patterns to give people the words to help project polished, competent and confident images in all communication settings - professionally or personally. His powerful training includes teaching scripts, step-by-step communication strategies, danger and power phrase lists, and more.

Ｃｈｅｃｋ ｏｕｔ Ｄａｎ＇ｓ ｗｅｂｓｉｔｅ ｈｅｒｅ：https://danoconnortraining.com

You want more respect at work? How about behaving at a 100% professional level regardless of how others behave. Watch how other people start to treat you when you discard labels, chains, and score cards and just start giving whatever it is you want to receive.