Businesses must be able to meet consumers on their channel of choice if they want to meet customer expectations. Whether it's chat, voice, SMS, social, or any other channel, creating an omnichannel experience is a must for today’s contact centers.

In the first episode of Contact Center Myth Busters, Cerium’s Contact Center Consultants, Kate and Hailey, discuss:
• What is a true omnichannel experience?
• The biggest myth about omnichannel technologies
• How on-premises contact centers can utilize and benefit from cloud omnichannel solutions without replacing their existing technologies.