CSM Metrics#CustomerSuccessManager #CustomerSuccess

Looking forward to kickstart a successful career as a Customer Success Manager, this video gives you a head start on what to expect. Find out what a day as a customer success manager looks like.

In this video, you’ll find answers to questions like - Who a customer success manager is and what your daily routine as a Customer Success Manager would look like.

It goes further to describe what is expected of you as a Customer Success Manager and the best practices to adopt while carrying out your daily tasks.

This video also gives you clarity on what metrics to take note of and lets you in on effective techniques for connecting with customers while on the job. It reveals what are the primary goals a Customer Success Manager should prioritize and how to approach customer success in a productive manner.

Join Irit Eizips, Chief Customer Officer and CEO of CSM Practice, and Saqib Jamil, Senior Customer Success Manager at Trapeze group in this eye-opening session where Saqib shares his experience on the job and what every day as a customer success manager looks like.

Watch and enjoy!

00:00 Intro
1:20 CSM Responsibilities
1:43 CSM Core functions
3:18 Tips for CSM applicants
4:28 CSM First month
6:06 CSMs connect customers
7:02 CSM Productivity Tips


Here are some bonus resources for you!

📑 Read more from this blog: What is a Customer Success Manager?
https://www.csmpractice.com/customer-...

⏬ Infographic: 2022 Global Customer Success Manager Salary Trends
https://www.csmpractice.com/customer-...

📑 Want to know how much Customer Success Managers are getting? Read this blog now:
https://www.csmpractice.com/customer-...

📑 3 Interview Tips for Hiring Customer Success Managers
https://www.csmpractice.com/3-intervi...

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Need to hire a CSM?! Looking for your next job as a CSM?

We asked the customer success community - which recruiters do they recommend working with when hiring a CSM. Whether you are looking for a CSM job or hiring for one, download the list to work with others with a great experience.

⏬ Download the CSM recommended recruiters List: https://www.csmpractice.com/recruiters

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CSM HIRING PROCESS

Need help defining your CSM staffing plans, optimizing your hiring process? Reach out to CSM Practice to optimize your methodologies around hiring CSMs.

☎️ Contact us now: https://www.csmpractice.com/call

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Whenever you’re ready... here are 3 ways I can help you build, optimize or scale your customer success practice:

1. Grab a free copy of our Customer Success templates and infographics
We’ve created a resource library for you to gain easy access to best practices and benchmark data. https://www.csmpractice.com/resources

2. Subscribe to our CSM Practice newsletter
Subscribe to our CSMP newsletter and join a community of executives and business professionals dedicated to elevating their customer success game. https://www.csmpractice.com/newslette...

3. Work with our team privately
If you are an executive working for a tech company, and you would like to work with our team to take your go-to-market growth strategy from ordinary to extraordinary using customer success methodologies … Just submit the 'Contact Us' form … let us know what are the key challenges you have working with clients, what you’d like us to work on together, and we’ll send you more details. https://www.csmpractice.com/cs-consul...

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LEARN MORE ABOUT CUSTOMER SUCCESS
with these free resources:

📌 Subscribe to CSM Practice YouTube channel:
https://www.youtube.com/csmpractice?s...

📌 Listen to our Podcast:
https://www.csmpractice.com/podcast

📌 Follow us on TikTok:
https://www.tiktok.com/@csmpractice?l...

📌 Download CS Templates and Infographics:
https://www.csmpractice.com/resources


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