We go behind the scenes at Palma Airport and see how airline staff deal with upset customers in Manchester when their flight gets delayed by 6 hours! Subscribe to Our Stories: https://bit.ly/3lzSXhv

In this episode, seven passenger service officers are employed to round up a group of wanderers, missing on the mile-long walk to check in for Majorca. Chief Steward Brian has to use his judgement in serving alcohol to some rather intoxicated passengers. Meanwhile, trainee stewards Aaron and Jason have also been hitting the bottle after successfully completing their training course.

The high-flying life and work of the world's largest charter airline comes under the spotlight in a new fly-on-the-wall documentary series, comprising six half-hour episodes. Following Britannia Airways' staff and passengers, this is an eye-opening insight into the day-to-day running of a successful airline.

This film was first broadcast: 27 Mar 1998

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Welcome to Our Stories, the new home on YouTube for inspiring human stories that give us an insight into real people and real lives. Our exciting range of fly-on-the-wall style documentaries and special access reality programmes will give you an inside look into the everyday lives of people; exploring what life is like for those working in education, healthcare, policing and many others!

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